“STACK.aero provides visibility onto data that permits us to make decisions in real time. I can manage my entire sales team from the STACK dashboard. Simply put, I don’t think we could deliver the same level of service without it…”
David Posey, Director of Sales, GrandView Aviation
The Customer
GrandView Aviation, headquartered in Baltimore, MD, owns and operates a fleet of 14 Phenom 300 jets and a Sikorsky S-76D helicopter. With e-bases in Boston, Baltimore/DC, Los Angeles, Chicago, Atlanta, Austin, Phoenix and Denver, GrandView is an FAA Part 135 and Wyvern Wingman certified operator.
A native of Maryland, David Posey is GrandView’s Director of Sales. He joined the company in 2021 and comes from a sales and leadership background in professional and financial services, most recently NCR, where he served as National Sales Director.
“Growing up, I always had a passion for aviation. My father and both grandfathers served in the Navy and I was taken to Blue Angels’ shows on several occasions and thoroughly enjoyed them! I think that passion helped smooth the transition from professional services to aviation. Plus, service, growth and profitability are common objectives and skill sets that I have been able to apply to both industries,” explains David.
“GrandView’s clients are very diverse. For example, a businessperson going to New York City for a meeting or a family going to Montana on a ski vacation. We have a dedicated clientele, we work with brokers to serve their clients and we have a specialization in medical flights, typically flying surgical teams to hospitals where they are needed urgently or moving organs to save a life. Our passengers all have one thing in common –they want to get to their destination quickly, efficiently, safely and comfortably.”
The Implementation
“Prior to implementing STACK.aero, we were using a flight operations system but not a full CRM solution. With STACK we get a comprehensive solution, built on the Salesforce platform, that manages operations, scheduling, accounting, marketing, e-mail, invoicing and other functions. The flight operations system remains essential but is more powerful as a module in STACK’s total solution.”
The Benefits
“STACK.aero provides visibility onto data that permits us to make decisions in real time. I can manage my entire sales team from the STACK dashboard. Simply put, I don’t think we could deliver the same level of service without it.”
“It has directly addressed several challenges that we faced prior to its implementation. For example, STACK.aero automates and consolidates customer profiles, in turn identifying customer revenue potential. The platform also generates business intelligence that we use to make key decisions and base sales, operations and management reporting on.”
“Johan and his development team are great. I’ve worked with several Salesforce development partners and the STACK team is among the best. They are good listeners, they provide expert advice and they always go the extra mile.”
“STACK has directly contributed to our excellent customer experience because it facilitates access to all important data on a single screen. We can see aircraft hours, fleet status, airport locations, trip requests and empty legs. Basically, STACK lets us know everything that happens on any of our flights.”
The Recommendation
“I would definitely recommend STACK to fellow business aircraft operators. To draw maximum benefit from it, you need to focus on customizable features. For example, the Empty Leg Visualizer. Since implementing STACK, we have been able to sell about 60% of our empty legs. And, we’re aiming to drive that number up to 80%. In this case, STACK enables us to cutdown on repositioning empty aircraft – usually regarded as write-offs – and generate a completely new revenue stream for our company. That’s pretty empowering!” concludes David.
For more information, or to schedule a product demonstration, please contact:
Catherine Buchanan
Director of Business Development
STACK.aero
+44.7703.688.311
cat@stack.aero
