• Online Services Subscription Agreement

    Subscription product(s) offered by STACK.aero are governed by our Online Services Subscription Agreement.


    STACK.aero Privacy Policy

    This policy applies to your use of STACK.aero web properties, the Charter Analytics application, including www.help.stack.aero, www.stack.aero and other publicly available content on subdomains of these sites (collectively, the “Site” or “Sites”). We are committed to protecting your personal information. Please take a moment to read the following Privacy Policy to better understand how we strive to guard your personal information.



    Why We Collect Personal Information and How We Use It

    When you use the STACK.aero Site, we collect and use information that personally identifies you to provide you with access to our services, our people, and to superior customer support. We collect information about you in several ways, with the purpose of operating our websites and providing services that you have requested or authorized. For example, we might ask for your contact information when you express interest in a service. We may request your email address to provide you with important information about the service you have purchased. We may also collect information about the pages you visit on our website to help us improve the Site, analyze trends, and maintain the Site. We merge Site-visitation data with anonymous demographic information for research purposes. We may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.


    STACK.aero collects information about your visits to our Site, such as the name of your Internet service provider (ISP) and the Internet Protocol (IP) address you use to access the Internet. We also use “cookie” technology to enhance your experience, but we do not use cookies to collect personal information. STACK.aero uses cookies that are session-based and persistent-based. We may also use web beacons, described below.



    How We Use Cookies

    Session-based cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. If you have chosen to identify yourself to STACK.aero, we use session cookies containing encrypted information to uniquely identify you. Each time you log into a STACK.aero Site or Service, a session cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These session cookies allow STACK.aero to uniquely identify you when you are logged into our Services and to process your online transactions and requests. Session cookies are required to use STACK.aero services.


    Persistent-based cookies remain on your computer after you close your browser or turn off your computer. STACK.aero uses persistent cookies that only we can read and use to identify browsers that have previously visited our websites. When you purchase services or provide us with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that STACK.aero places on your Web browser. STACK.aero is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, STACK.aero does not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the STACK.aero websites, but you will not be able to successfully use STACK.aero services.


    STACK.aero may use information from sessions and persistent cookies in combination with data about our customers to provide you with information about our company and services.



    How We Use Web Beacons

    Web beacons may be used alone or in conjunction with cookies to compile information about customers and visitors’ usage of STACK.aero websites and interaction with emails from our company. Web beacons are clear, electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the Web beacon, and a description of a website tied to the web beacon. For example, STACK.aero may place web beacons in marketing emails that notify the us when you click on a link in the email that directs you to one of STACK.aero’s websites. STACK.aero uses web beacons to operate and improve our websites and email communications.


    When you opt-in (sign up) for a newsletter or agree to receive email, we may use a “click-through URL” to track links that you click. We may associate that data with your personal information to provide you with more focused email communications. STACK.aero email communications include an unsubscribe link allowing you to stop delivery of that type of communication at any time. STACK.aero may use information from web beacons in combination with customer data to provide you with information about STACK.aero and our services.



    When We Disclose Personal Information

    STACK.aero seeks to guard your personal information. STACK.aero partners with other companies, such as Salesforce.com to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from STACK.aero, we may share data about you collected in connection with your purchase or expression of interest with our joint promotion, implementation or support partner(s). STACK.aero does not control our business partners’ use of the data we collect about STACK.aero customers, and their use of the information will be in accordance with their own privacy policies.


    STACK.aero may occasionally share your personal contact information with other companies to provide services on our behalf. We may also provide selected information to companies who provide services such as website hosting, answering customer questions about products and services, and sending information about our products, special offers, and other new services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information, adhere to the STACK.aero Privacy Policy, and are prohibited from using that information for any other purpose.


    STACK.aero may share data about our customers with our providers so that these service providers can contact customers and visitors on our behalf. STACK.aero may also share customer data with our service providers to ensure the quality of information provided. Unless described in this privacy statement, STACK.aero does not share, sell, rent, or trade any information provided with third parties for their promotional purposes.


    STACK.aero uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on STACK.aero’s behalf.

    STACK.aero reserves the right to use or disclose information provided if required by law or if STACK.aero reasonably believes that use or disclosure is necessary to protect STACK.aero’s rights and/or to comply with a judicial proceeding, court order, or legal process.



    Correcting and Updating Your Information

    Customers may update or change their registration information by editing their user or organization record. All STACK.aero emails include opt-out mechanisms so that you may change your preferences. To update Billing Information or have your registration information deleted, please email support [at] stack.aero. To discontinue your account, please email support [at] stack.aero or call. Requests to access, change, or delete your information will be handled within thirty (30) days.



    Customer Data

    STACK.aero will not review, share, distribute, or reference any customer data except as provided in your Online Services Subscription Agreement, or as may be required by law. In accordance with the STACK.aero Online Services Subscription Agreement, STACK.aero may access customer data only for the purpose of providing STACK.aero services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law.



    Our Commitment to Privacy

    These privacy guidelines are communicated to every STACK.aero employee. STACK.aero does not knowingly solicit personal information from children or send them requests for personal information.


    Although STACK.aero takes significant precautions to protect your security, we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.


    If we are going to use your personal information differently from that stated at the time of collection, STACK.aero will attempt to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.


    STACK.aero reserves the right to change this Privacy Statement. STACK.aero will provide notification of the material changes to this Privacy Statement through our websites.


    STACK.aero welcomes your comments regarding this policy statement at any time. If you have questions about this Privacy Statement, or you believe that STACK.aero has not adhered to this privacy statement, please contact Greg Jarrett at greg [at] stack.aero.


    The STACK.aero Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.


    Last updated May 16, 2016

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